General Returns: Returns are accepted within 30 days of delivery Item must be unused, undamaged, and in original packaging Customers must cover return shipping costs Damaged or Defective Items: If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo and description We will cover return shipping and either issue a refund or send a replacement Refunds: Refunds are issued once the return is received and inspected Original shipping charges are non-refundable We do not accept returns on used items or items returned outside of the stated timeframes.

Shipping Methods: Standard and expedited shipping available at checkout Delivery Times: Vary by location and shipping method Service Area: We currently ship within the continental U.S. Shipping Fees: Calculated at checkout based on location and order weight Issues: If your order is delayed or arrives damaged, contact us and we’ll make it right

By ordering during our presale, you're helping us place a larger first order with our manufacturer. Buying in greater volume brings the cost per unit down, and we pass that savings on through founder pricing. It means a longer wait upfront, but it also means a better price for you and a stronger foundation for us. Thank you for helping make that first run possible.

We're targeting late October to late November 2026 for our first shipments. As with any first manufacturing run, dates can shift, and we'll keep you updated by email if anything changes.

Yes! Reach out to info@furnishedpets.com for wholesale inquiries.